John Seddon is not a man who needs an introduction - his colourful and controversial insights into the world of quality are as influential as they are entertaining. So, it is with great pleasure that the CQI invites you to John's full-day seminar on 'Systems Thinking in Organisations' scheduled for 9 December this year.
 

Focus on quality in healthcare
The quality of care provided by the health service is a subject that is always of interest. In this month's Qualityworld we look at the ways that quality techniques can be used in healthcare to improve both the patient's experience and the carer's job satisfaction

The CQI is delighted to announce the launch of its new Chartered Quality Professional (CQP) membership grade.

CQP offers a tangible and easily understood standard of excellence in quality. It marks out professionals at the top of their field who are committed to staying there. CQPs are trained and competent to apply an extensive range of principles, tools and techniques enabling organisations to achieve their goals.

Resources for the busy quality professional
There is always something new for the quality professional to learn. The CQI Body of Quality Knowledge portal provides simple, yet in-depth, statements of knowledge that can be used and developed by users such as educational and training groups, CQI members and organisations that need to define guidance or competencies for their quality professionals.